Payment Policy

Last Updated: 20.03.2025

Who We Are

Amanita Trading Ltd ("we," "us," or "our") operates the website joys-joys.com (the "Site").
We are a UK-registered company dedicated to providing a secure and convenient shopping experience. This Payment Policy outlines the payment methods available on our Site and how we process transactions.

---

Payment Methods

Merchant of Record

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement.

At joys-joys.com, we value your security and convenience. We offer multiple secure payment options that comply with UK financial regulations.

1. Credit and Debit Cards

We accept major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Maestro

All card payments are processed securely using PCI DSS-compliant payment gateways. Your card details are encrypted and not stored on our servers.

2. PayPal

For added security, you can choose PayPal at checkout. PayPal allows you to complete transactions without sharing your financial details with us.

3. Apple Pay & Google Pay

We support Apple Pay and Google Pay for fast and secure checkout via mobile devices and supported browsers.

---

Currency and Payment Processing

• All transactions are processed in GBP (£). If your card or bank account is in another currency, your bank may apply currency conversion fees.
• Payments are charged at the time of purchase. Orders will not be processed until payment is successfully completed.

---

Security and Fraud Prevention

We prioritise the security of your transactions and comply with UK financial security standards:

• SSL Encryption: All transactions are encrypted to protect sensitive data.
• PCI DSS Compliance: Our payment gateways meet industry security standards.
• 3D Secure Authentication: Some transactions may require additional authentication to prevent fraud.

If we suspect fraudulent activity, we reserve the right to place a hold on your order and request additional verification.

---

Order Confirmation

Once your payment is successfully processed, you will receive an email confirmation with your order details. If you do not receive confirmation, please check your spam folder or contact us at info@joys-joys.com

---

Failed or Declined Payments

If your payment is declined:

• Ensure that your card details are correct.
• Check if your bank has blocked the transaction for security reasons.
• Try an alternative payment method.

If the issue persists, please contact your bank or reach out to our customer support for assistance.

---

Refunds and Cancellations

For details on refunds, please refer to our Refund Policy.

• If an order is cancelled before processing, a full refund will be issued to the original payment method.

• Refunds for returned products will be processed in accordance with our Refund Policy.

---

Contact Us

If you have any questions about payment options or need assistance, please contact our support team:

• Email: info@joys-joys.com
• Phone: +44 7700184118
• Address: UK, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
  

---

We are committed to providing a smooth and secure payment experience. Thank you for shopping with us!