F.A.Q.
What are the shipping fees?
We offer two options: free standard shipping or paid expedited shipping for faster delivery. Every product in our store is eligible for free worldwide shipping, ensuring you can shop without worrying about extra costs.
Where can we deliver?
We ship to destinations all around the globe.
Can I split my order across multiple addresses?
Unfortunately, we cannot ship a single order to multiple locations. If you need items sent to different addresses, please place separate orders for each destination.
Do you ship to PO Boxes or military APO/FPO addresses?
Yes, we can deliver to PO Boxes. However, shipping to Military APO/FPO addresses is not currently available.
How can I track my order?
Tracking details are included in the order confirmation or shipping confirmation email sent to you. If your order contains multiple items, each may have its own delivery schedule and tracking number.
What if my tracking number isn’t working?
Tracking information may take 3-5 business days to update in the carrier's system. Depending on your chosen shipping method, tracking details might not appear immediately, but rest assured, your package is on its way. If your order hasn’t arrived within 30 business days (US) or 45 business days (international), please contact our customer support team for assistance.
What should I do if my package is missing?
While most orders arrive on time, there are rare instances where tracking shows "delivered" but the package isn’t located. If this happens:
- Check around your delivery area, including your mailbox or usual drop-off spots.
- Refer to your Order Confirmation for the tracking status.
- Use the tracking link to identify the local carrier handling your package.
- Contact the local carrier for additional information.
- If the package remains missing, reach out to our customer support team for help.
How can I modify or cancel my order?
To ensure prompt delivery, we begin processing orders immediately. Because of this, changes are limited once processing has started. If you need to update any details, please contact us via our Contact Form within 6 hours of placing your order, and we’ll do our best to assist.
Is there a cancellation fee?
No, if your order qualifies for cancellation, there is no fee involved.
Can I add a promo code after completing my purchase?
Unfortunately, we cannot apply a discount code to an order that has already been placed. If you wish to cancel or modify your order, please contact our customer service team.
How do I use a promo code during checkout?
To use a valid promotion code, select your desired items, add them to your cart, proceed to checkout, and enter the promo code in the designated field before completing your purchase.
Can I use multiple promo codes on the same order?
Unless specified otherwise, only one promo code can be applied per order. Promotional codes cannot be combined.
Can I place an order by phone?
We currently do not offer phone support or place orders on behalf of customers. All purchases must be completed directly on our website.
Can I return my package?
If there is an issue with your order, please contact us via our Contact Form within 7 business days of delivery to explain the problem. Our customer service team will assess your case and may offer a replacement or refund if appropriate. There is no need to return your item unless explicitly requested. Please note that unapproved returns will not be processed, and we are not liable for any associated costs or losses.
How can I exchange an item?
We do not offer direct exchanges at this time. If you have concerns about your order, please contact our customer service team within 7 business days of delivery. If necessary, they will assist you in arranging a replacement or refund.
How long do refunds and replacements take?
Once your refund or replacement is approved via email, we will process it within 7 business days.
- For replacements, you will receive the tracking number within 7-10 business days after confirmation.
- For refunds, the amount will be credited to your account within 3-5 business days, depending on your payment provider’s policies.
What should I do if I see an unknown charge?
If you don’t recognize a charge, follow these steps:
- Review your Order Confirmation for details about the transaction.
- Check with family or friends to see if they placed an order using your information.
- Contact your bank for further clarification.
- Reach out to our customer service team for immediate assistance.
Why was my payment declined?
For your privacy, banks do not share details about declined payments. To resolve this, contact your bank directly. You can also try using a different payment method. If the issue continues, our customer support team is available to assist you further.
What payment methods do you accept?
We currently accept Visa, Mastercard, Discover, American Express, and PayPal.
When will my card be charged?
Your card will be charged immediately after your order is successfully placed.
What should I do if I notice something suspicious about my purchase?
We take fraud, phishing, and scams very seriously. If you receive any suspicious communication related to your purchase or our store, please contact our customer support team immediately.
How secure is my personal information?
We follow strict security protocols to protect your data. All payment information entered at checkout is secured using SSL encryption and sent directly to our payment provider for authorization. Your credit card details are not stored on our servers.
What is your quality assurance process?
We partner with trusted manufacturers to ensure the highest quality for every order. Our QA specialists evaluate products using detailed criteria tailored to each item’s characteristics. Each component is rated on a scale of 1 to 5 (poor to excellent quality), and all products must score at least 80% to pass inspection before being packaged and shipped.