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F.A.Q.
Last updated: 16.03.2025
What are the shipping fees?
We offer free UK shipping on all orders. No additional charges apply at checkout.
Where can we deliver?
We currently ship within the United Kingdom. If we expand to other regions in the future, we will update our shipping policies accordingly.
How long does shipping take?
- Standard Shipping: 7-14 business days.
- During peak seasons, holidays, or unexpected carrier delays, shipping may take an additional 5-7 business days.
We appreciate your patience and will keep you updated with tracking information.
Can I split my order across multiple addresses?
Unfortunately, we cannot ship a single order to multiple locations. If you need items sent to different addresses, please place separate orders for each destination.
Do you ship to PO Boxes or military APO/FPO addresses?
- PO Boxes: Yes, we can deliver to PO Boxes.
- Military APO/FPO addresses: Unfortunately, shipping to Military APO/FPO addresses is not available.
How can I track my order?
Tracking details are included in the order confirmation or shipping confirmation email sent to you. If your order contains multiple items, each may have its own delivery schedule and tracking number.
What if my tracking number isn’t working?
Tracking details may take 3-5 business days to update in the carrier’s system. If tracking doesn’t show progress right away, don’t worry—your package is on the way!
🚨 Haven’t received your order within 20 business days? (30 business days during peak seasons) Contact our support team for assistance.
What should I do if my package is missing?
If your tracking shows "Delivered", but you haven't received your package:
Check these first:
- Your mailbox, front door, or common drop-off spots.
- Your tracking email for carrier details.
- Contact the carrier for delivery updates.
📩 Still can’t find it? Contact us within 10 days of the delivery date. If necessary, we will assist with a replacement or refund.
How can I modify or cancel my order?
To ensure prompt delivery, we begin processing orders immediately. Because of this, changes are limited once processing has started. If you need to update any details, please contact us via our Contact Form within 6 hours of placing your order, and we’ll do our best to assist.
Is there a cancellation fee?
No, if your order qualifies for cancellation, there is no fee involved.
Can I add a promo code after completing my purchase?
Unfortunately, we cannot apply a discount code to an order that has already been placed. If you wish to cancel or modify your order, please contact our customer service team.
How do I use a promo code during checkout?
To use a valid promotion code, select your desired items, add them to your cart, proceed to checkout, and enter the promo code in the designated field before completing your purchase.
Can I use multiple promo codes on the same order?
Unless specified otherwise, only one promo code can be applied per order. Promotional codes cannot be combined.
Can I place an order by phone?
We currently do not offer phone support or place orders on behalf of customers. All purchases must be completed directly on our website.
Can I return my package?
If there is an issue with your order, please contact us via our Contact Form within 7 business days of delivery to explain the problem. Our customer service team will assess your case and may offer a replacement or refund if appropriate. There is no need to return your item unless explicitly requested. Please note that unapproved returns will not be processed, and we are not liable for any associated costs or losses.
How can I exchange an item?
We do not offer direct exchanges at this time. If you have concerns about your order, please contact our customer service team within 7 business days of delivery. If necessary, they will assist you in arranging a replacement or refund.
How long do refunds and replacements take?
Once your refund or replacement is approved via email, we will process it within 7 business days.
- For replacements, you will receive the tracking number within 7-10 business days after confirmation.
- Refunds are processed within 7-10 business days and completed within 14 days after we receive the returned item, in accordance with UK consumer protection laws.
What should I do if I see an unknown charge?
If you don’t recognize a charge, follow these steps:
- Review your Order Confirmation for details about the transaction.
- Check with family or friends to see if they placed an order using your information.
- Contact your bank for further clarification.
- Reach out to our customer service team for immediate assistance.
Why was my payment declined?
For your privacy, banks do not share details about declined payments. To resolve this, contact your bank directly. You can also try using a different payment method. If the issue continues, our customer support team is available to assist you further.
What payment methods do you accept?
We currently accept Visa, Mastercard, Discover, American Express, and PayPal.
When will my card be charged?
Your card will be charged immediately after your order is successfully placed.
What should I do if I notice something suspicious about my purchase?
We take fraud, phishing, and scams very seriously. If you receive any suspicious communication related to your purchase or our store, please contact our customer support team immediately.
How secure is my personal information?
We follow strict security protocols to protect your data. All payment information entered at checkout is secured using SSL encryption and sent directly to our payment provider for authorization. Your credit card details are not stored on our servers.
What is your quality assurance process?
We partner with trusted manufacturers to ensure the highest quality for every order. Our QA specialists evaluate products using detailed criteria tailored to each item’s characteristics. Each component is rated on a scale of 1 to 5 (poor to excellent quality), and all products must score at least 80% to pass inspection before being packaged and shipped.